Chad Hall

Be Kind to Your Clients 

  A phrase I keep hearing over and over lately was made prominent by author Brené Brown: clear is kind; unclear is unkind.  The context for the phrase is leadership and the tendency to avoid tough conversation, “including giving honest, productive feedback.”  Brown pinpoints that a culture of being “nice and polite” provides cover for …

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What Drives Trust

  In my work with leaders and organizations, trust is a perennial topic of coaching sessions.  This focus makes sense.  After all, when an organization is trying to perform at a high level, trust is a necessary ingredient (perhaps THE necessary ingredient).  Why?  Because the need for trust is everywhere.  It’s a factor in communication, …

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